ModMail

Support your community with a ticket-based modmail bot that's quick to set up and easy for both members and staff to use.

Core features

We've made sure it's easy for members to reach out, and for staff to manage the busiest of days.

Maintain confidentiality
Members get a private thread, and your team gets a staff-only forum post to discuss it in.
Sort inquiries by category
Members pick a category when opening a ticket, and the staff post is tagged to match.
Save time with snippets
Save common replies as snippets, each its own slash command.
Anonymous replies
Reply on behalf of the staff team instead of as yourself.
Minimize delays with alerts
Get pinged when a member replies.
Full thread history
Opt in to full ticket transcripts on the dashboard, edits included.

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